Menu general terms and conditions of use

General terms and conditions

1. Identity of website owner

The website you are accessing is owned by DAULIVO, S.L. (henceforth the Company), located at calle Canaries, number 23, in Barcelona, postcode 08017, with tax identification number B-64 846 660, established 4th April 2008 and registered in the Commercial Register of Barcelona volume 40,430, section B-368,180, sheet 1ª. Telephone 93 417 97 61 and email address

2. User acceptance

These terms and conditions of use govern access to and use of the website (henceforth the website) that the Company has made available to Internet users.

Accessing and browsing the website implies unreserved acceptance of these Terms and Conditions of Use.

3. Appropriate use of the website

The user undertakes to use the website, its contents and services in accordance with the law, these terms and conditions of use, good conduct and public order. Likewise, the user is obliged to refrain from using the website or the services provided on it for illegal purposes or contrary to these terms and conditions of use, also from damaging the interests or rights of third parties, or from doing anything which might damage, disable or impair the website or its services, or prevent the normal enjoyment of the website by other users.

Similarly, the user expressly undertakes to refrain from destroying, altering, disabling or in any way damaging the data, programs or electronic documents on the website.

The user undertakes to refrain from hindering the access of other users to the service by means of the massive use of the computer resources which the Company uses to provide the service, likewise to refrain from carrying out actions which might damage, interrupt or create errors in these systems.

The user undertakes to refrain from introducing programs, viruses, macros, applets, ActiveX controls or any other logic devices or sequences of characters which cause, or are likely to cause, any kind of alteration to the computer systems of the Company or of third parties.

4. Intellectual property

The intellectual property rights of the website, its source code, design, navigation structure, databases and the various elements of the contents therein are the property of the Company, which has the right to exclusively exploit them in any way and specifically including, but not limited to, those rights associated with reproduction, copying, distribution, conversion, marketing or public dissemination.

The partial or full reproduction, copying, distribution, conversion, marketing or public dissemination of the information contained on the website without the prior and express authorisation in writing of the Company is strictly prohibited. The carrying out of the above-mentioned acts shall constitute an infringement of the intellectual and industrial property rights of the Company.

5. Protection of personal data

The Company manages the personal data of the web users in compliance with the requirements laid down in the Organic Law 15/1999 of 13th December on the Protection of Personal Data (LOPD) and the Royal Decree 1720/2007 of 21st December approving the rules of procedure for LOPD.

The user may use the form provided by the Company to send his or her personal details. This form includes legal information on data protection which the user should read carefully.

6. Cookies

This web uses cookies and the Company therefore provides the user with a Cookies Policy, which details the information obtained by cookies and the purposes for which this information is used.

Similarly, the user is provided with information on how to prevent the installation of cookies and how to withdraw any consent previously given.

Please read the policy on the use of cookies carefully.

7. Applicable law and jurisdiction

In the event of any conflict or discrepancy arising concerning the interpretation or application of these conditions of use, the courts that specialise in these matters will be those as stipulated by the current applicable regulations, and these courts will be located where the end user is domiciled or where the legal obligation takes place.

This is without prejudice to the right the user has to take his or her case to the local Consumer Arbitration Board.

If the user concerned is a company, both parties shall undertake to appear before the Courts of Barcelona (Spain), expressly waiving any right to other jurisdictions.

Terms and conditions of use of the online shop

1) Objective and scope. Company identity and contact information

These General Terms and Conditions are intended to regulate the relationship between DAULIVO, S.L. (henceforth the Company), a Spanish corporate entity domiciled at calle Canaries number 23 in Barcelona, postcode 08017 and with tax identity number B-64,846,660, established 4th April 2008 and registered in the Commercial Register of Barcelona volume 40,430, section B-368,180, sheet 1ª and you (henceforth the Customer), in relation to all transactions carried out in the virtual store.

You can contact us by telephone on 93 417 97 61 or by emailing us at

2) Acceptance and proof of acceptance

The acquisition of products shall be made by clicking on the ‘Buy’ button located at the bottom of the purchase order page and this indicates complete acceptance of each and every one of the General Terms and Conditions of Use as displayed on the Company’s website prior to the acquisition of the products, unless they are new applications which may appear in subsequent clauses of the General Terms and Conditions of Use.

From the moment of acceptance, the user acquires the status of Customer of the Company as described in these General Terms and Conditions of Use. Any product or service subsequently offered by the Company will be subject to a new contract.

If the Customer wishes to read the General Terms and Conditions in more detail, he or she may print the document or save the document electronically.

Once the Customer has expressly accepted these General Terms and Conditions, the Company will email the Customer proof of all the terms of the contract within a maximum period of 24 hours of the purchase or, at the latest, include these with the delivery of the acquired product.

The Company advises its customers that it maintains a file of all electronic documents detailing purchases.

If the Customer makes a mistake when sending information, he or she will be able to modify the details by email or telephone.

3) Prices, payment methods, delivery or cancellation

3.1 Prices

The prices applicable for each product are as indicated on the website on the date of order and are exclusive of VAT (Value Added Tax).

Special offers will be clearly marked and identified, and the previous and sale prices indicated.

The Company reserves the right to make any modifications to the website it considers necessary at any time and without prior notification, having the right to update products and services on a daily basis depending on market conditions.

Delivery charges will be shown prior to the finalisation of the purchase.

3.2 Payment method

Payment shall be made by credit card, PayPal or bank transfer.

3.3 Delivery

Deliveries will be made to the address indicated by the Customer. Once the purchase has been finalised, the Company will send the product to the Customer, within 3 to 4 days of finalisation of purchase to addresses in Spain, or within 7 to 10 days to international destinations. In any event, if the Customer has not received the purchase within 30 days of the order, he or she can contact the Company by telephone, using the contact number indicated on our website and in these General Terms and Conditions.

3.4 Cancellation

The Customer may cancel the contract within fourteen working days of the finalisation of the purchase.

The Customer shall communicate to the Company his or her wish to cancel the contract within the stipulated time period and by any legal medium.

The order must, where appropriate, be returned with the invoice sent by the Company. The Customer may return any item he or she has purchased from the Company, provided that the products have not been opened or used and they still have their original seal and/or packaging intact.

The costs of return are shown on the website.

If the Company incorrectly delivers a product which the Customer did not order, the Company will send the correct product at no extra cost to the Customer.

If the Customer receives a broken, damaged or defective product, the Company will replace it at no extra cost.

4) Customer services

The Company can be contacted in the event of any queries or complaints by:

  • Telephone: 93 417 97 61
  • Email:

5) Language

The contract between the Company and the Customer may be finalised using either Spanish or Catalan.

6) Responsibilities of the Company

The Company guarantees the quality of the contracted service through its website.

All rights conferred on consumers and users by laws currently in force are guaranteed.

The breach of any of these General Terms and Conditions may result in the return of products or cancellation of services acquired by the Customer.

7) Responsibilities of the Customer

The Customer is obliged to use the services in a legal way and must refrain from contravening current legislation or infringing the rights and interests of third parties.

The Customer guarantees the truth and accuracy of the details provided to complete the order forms, and must avoid causing any damage to the Company by submitting incorrect details.

The breach of any of these Terms and Conditions may result in the withdrawal or cancellation of services by the Company without prior notification to the Customer and with no right to compensation for the Customer.

8) Personal details and marketing communications

In accordance with the provisions of the Organic Law 15/1999 of 13th December on the Protection of Personal Data, we inform you that the details you provide to us will be kept in a file belonging to DAULIVO, S.L., the purpose of which is to manage the order placed and to send information on our products and promotions electronically.

You can exercise your rights to rectify, cancel and/or object to, likewise to withdraw consent given to send marketing communications electronically, by sending a letter to: calle Canaries, 23, 08017 Barcelona, or by emailing us at:

9) Industrial and intellectual property

The rights to intellectual and industrial property over works, brands, logos and all other aspects subject to protection contained on the Company’s website are the exclusive property of the Company or of third parties which have given authorisation for their inclusion on the website. Unauthorised reproduction, distribution, marketing or alteration of these works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property of the Company that owns them and may lead to whatever legal or extrajudicial actions are deemed appropriate to the protection of its rights.

Similarly, the information accessed by the Customer via the website is protected by industrial, intellectual and other rights. The Company will under no circumstances accept any responsibility for the infringements of said rights which the Customer may commit.

10) Jurisdiction and applicable law

The relationship between the Company and Customer will be governed by current Spanish regulations and any dispute will be submitted to the Courts where the Customer is domiciled.

The Company will pursue any breach of these General Terms and Conditions, and any inappropriate use of the website, by exercising all civil and criminal actions available to it under the law.